Make the unit safe
Power is isolated and the symptoms, reset, switch, and visible connections are reviewed.
Disposal problems can involve a jammed grinding mechanism, failed motor, electrical supply, switch, reset, leaking flange, cracked housing, drain connection, dishwasher hose, or downstream blockage. Safety requires power isolation before any internal inspection.
Power is isolated and the symptoms, reset, switch, and visible connections are reviewed.
The disposal and downstream piping are evaluated.
Serviceable jams and connections may be corrected; failed, cracked, corroded, or obsolete units may be replaced.
Operation, leaks, drain flow, switch, vibration, and dishwasher connection are checked.
Use power isolation and appropriate tools. The unit can move unexpectedly.
Chemicals can remain in the unit and create splash risk during service.
Water helps move ground material through the drain.
Fibrous material, grease, large quantities, hard objects, and non-food items can cause jams and drain problems.
The motor may be energized while the grinding mechanism is jammed. Turn it off promptly to avoid overheating.
Connection and flange leaks may be repairable; a cracked or corroded housing generally requires replacement.
The trap, branch drain, baffle tee, or downstream line may be restricted.
Many installations do, with proper connection, high loop or air-gap arrangement as required, and removal of the disposal inlet plug.