Make the area safe
Water and electricity are isolated when appropriate, and occupants are kept away from unsafe ceilings or contaminated water.
Done Right Since 1950 ✦
Active Leak Response
An active plumbing leak should be controlled first, then diagnosed. Shut off the nearest safe valve or the main water supply when necessary, protect people and electrical equipment, contain water if possible, and avoid opening walls or ceilings until the source and hazards are better understood.
Warning Signs & Reasons to Schedule Service
- Water is actively spraying, running, or spreading.
- A ceiling, wall, cabinet, or floor is swelling or sagging.
- The water meter moves when fixtures are off.
- A valve or supply connector is leaking heavily.
- Water is near electrical equipment, appliances, or structural materials.
What the Process Usually Includes
Control the source
The closest reliable shutoff or main valve is used, with temporary containment when safe.
Identify the failure
Accessible piping, valves, fixtures, pressure, and surrounding damage are evaluated.
Repair and test
The approved repair is completed, water is restored gradually, and the system is checked for additional leakage.
Advice for Common Situations
Know the main shutoff location
Label it and keep access clear before an emergency occurs.
Do not rely on a leaking valve
A failed local shutoff may require the main supply to be closed.
Separate plumbing repair from drying
Water extraction, structural drying, mold prevention, and finish restoration may require a restoration contractor.
Photograph damage when safe
Documentation can help with insurance and repair planning.
Active Leak Response FAQs
What should I do before the plumber arrives?
Shut off water if safe, protect valuables, avoid electrical hazards, and provide access to the leak and main valve.
Can a temporary clamp stop the leak?
Sometimes as an emergency measure, but suitability depends on pipe material, location, pressure, and damage.
Why did a supply line suddenly fail?
Age, corrosion, pressure, movement, freezing, poor installation, or material failure can contribute.
Will the plumber repair drywall and flooring?
Usually plumbing access and pipe repair are separate from finish restoration unless specifically included.